Terms & Conditions
Article 1 – Definitions
In these Terms & Conditions, the following definitions apply:
- Cooling-Off Period: The period during which the consumer may exercise the right of withdrawal
- Consumer: A natural person acting outside their trade, business, or profession
- Calendar Day: Any full calendar day
- Ongoing Transaction: A contract for repeated delivery of products or services over time
- Durable Data Carrier: Any method that allows information to be stored for future reference
- Right of Withdrawal: The right to cancel a distance contract within the cooling-off period
- Entrepreneur: The business offering products or services to consumers
- Distance Contract: A contract concluded via remote communication without physical presence
- Remote Communication: Technology used to complete a contract at a distance
- Terms & Conditions: These present Terms & Conditions
Article 2 – Business Information
Business Name: Novalora
Email: support@novalorashop.com
Article 3 – Applicability
These Terms & Conditions apply to all offers, products, and services provided by MyNova.
By placing an order, the customer agrees to these Terms & Conditions.
If any provision is found to be invalid, the remaining provisions will remain in full effect.
Article 4 – Offers and Product Information
- All offers are non-binding and subject to change
- Product descriptions are provided as accurately as possible
- Images are for illustration purposes; slight variations may occur
- Pricing and product information are subject to correction in case of errors
Article 5 – The Agreement
- An agreement is formed once the customer places an order and receives confirmation
- A confirmation email will be sent after purchase
- MyNova reserves the right to refuse or cancel orders if necessary
Article 6 – Right of Withdrawal
Customers have the right to cancel their order within 14 days of delivery.
To exercise this right:
- The customer must notify MyNova via email
- The product must be returned in original condition
Returns must be shipped within 14 days after notification.
Article 7 – Return Costs and Refunds
- Return shipping costs are the responsibility of the customer
- Refunds will be processed after the returned item is received and inspected
- Refunds are issued to the original payment method
Article 8 – Exceptions to Withdrawal
The right of withdrawal does not apply to:
- Custom or personalized products
- Opened or used items
- Hygiene-related products
- Items that cannot be returned due to their nature
Article 9 – Pricing
- Prices are listed in the applicable currency at checkout
- Prices may change at any time
- Import duties or taxes (if applicable) are the responsibility of the customer
Article 10 – Product Condition and Responsibility
- Products must match the description at the time of purchase
- Customers must report issues within a reasonable timeframe after delivery
- Misuse, damage, or improper handling voids eligibility for return or refund
Article 11 – Delivery
- Orders are delivered to the address provided by the customer
- Estimated delivery times are provided for guidance only
- Delays may occur due to logistics or external factors
Article 12 – Payment
- Payment must be completed at the time of purchase
- Orders will not be processed until payment is confirmed
- Customers are responsible for providing accurate payment details
Article 13 – Complaints
If you have a complaint, please contact us at:
support@novalorashop.com
- We reviewed and responded to within a reasonable timeframe
- We aim to provide a suitable solution where applicable
Article 14 – Liability
MyNova is not liable for:
- Indirect or consequential damages
- Delays caused by third-party carriers
- Incorrect use of products
Article 15 – Governing Law
These Terms & Conditions are governed by the applicable laws of the country in which the business operates.