FAQ
Where Is My Order?
Most orders from Novalora are delivered within 7 to 10 business days.
In some cases, depending on the product or destination, delivery may take up to 14 business days.
We work with an optimized fulfillment process where orders are handled efficiently through our logistics partners to ensure reliable delivery.
It’s Been More Than 10 Business Days — Where Is My Package?
We understand that delays can be frustrating. In some cases, shipments may be delayed due to customs processing or unexpected carrier issues.
If your order has not arrived within the expected timeframe, please contact us with your order details and we will assist you as soon as possible.
Email: info@mynova.com
How Can I Track My Order?
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please note that tracking information may take 1 to 3 business days to update after shipment.
If you need assistance, feel free to contact us with your order number or the email used at checkout.
Email: info@mynova.com
I’m Not Satisfied With My Order — What Can I Do?
If you receive a damaged or defective item, please contact us with the following information:
- A clear photo or video showing the issue
- Your order number
Our team will review your request and provide a suitable solution.
What Is Your Return Policy?
You may request a return within 14 days of receiving your order.
To initiate a return, please contact our support team:
Email: info@mynova.com
For more information, please refer to our Return Policy page.
Can I Return a Product Without Contacting You First?
No, please contact us before returning any items.
Return instructions may vary depending on the product and supplier. Returns sent without prior approval may not be processed.