Return Policy
Return Policy – Novalora
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of delivery.
Return Conditions
To be eligible for a return, the following conditions must be met:
- Items must be unused and in original condition
- All original packaging must be intact
- All tags and labels must be attached
- The order number must be included
- In case of damage, photo or video evidence is required
If the returned item does not meet these conditions, we reserve the right to refuse the return.
Return Shipping
Returns must be shipped with a trackable shipping method.
- We are not responsible for lost return shipments without tracking
- Return shipping costs are the responsibility of the customer
How to Request a Return
Step 1: Contact Us
Email us at support@novalorashop.com with your order number and reason for return
Step 2: Receive Instructions
Our support team will provide you with the return address and further instructions
Step 3: Ship the Item
Carefully package the item and send it using a trackable shipping service
Refunds
Once your return has been received and inspected, your refund will be processed to the original payment method.
- Processing time: typically within 2–5 business days after receiving the return
Important Notice
Please contact us before returning any item.
Returns sent without prior approval may not be processed.
Non-Returnable Items
Certain products cannot be returned due to hygiene or safety reasons, including:
- Personal care products
- Beauty items
- Opened or used items
Order Cancellations
Orders can only be canceled within a short time after being placed, before processing begins.
To request a cancellation, please contact us immediately at:
info@mynova.com
Incorrect or Damaged Items
If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery.
Include:
- Your order number
- A clear photo or video of the issue
We will review the case and provide an appropriate solution.
Out of Stock
If an item becomes unavailable after purchase, we will inform you as soon as possible. You may choose between:
- Waiting for restock
- Receiving a refund