Order & Delivery
Ordering & Delivery – Novalora
At Novalora, we aim to operate efficiently and avoid unnecessary waste by processing items based on actual demand.
Order Processing & Shipping Times
Processing time: 2–3 business days
Delivery time: 7–10 business days
📦 Please note: In some cases, delivery may take up to 14 business days depending on the destination and carrier.
Can I Cancel My Order?
Because orders are processed quickly, it may not always be possible to cancel after an order has been placed.
Please double-check your order details before confirming.
If needed, contact us as soon as possible at support@novalorashop.com
What If My Product Is Defective?
We’re sorry if your item arrived damaged. If this happens:
- Please contact us with your order number
- Provide photo or video evidence of the issue
Our team will review your case and provide an appropriate solution.
Lost Packages / Returned to Sender
If your package is lost in transit or cannot be delivered due to logistical reasons, please contact us.
We will investigate the issue and assist you with a suitable resolution.
Missed Delivery or Pickup
If your order is delivered and not accepted or collected:
- The package may be returned to the sender
- Additional shipping costs may apply for reshipment
Shipping
Shipping costs (if applicable) are shown at checkout.
Track Your Order
After placing your order, you can track its status using the tracking link provided in your shipping confirmation email.
Tracking information may take 1–3 business days to update.